Vitacost
Reviews and Complaints
I was on the phone for 45 minutes then I was cut off was told to call back tomorrow Jan 4
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Verified Reviewer | Cobourg, OntarioI asked for assistance and was helped immediately by a very friendly and professional associate
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Verified ReviewerNo product no refund
This is regarding my refund from 2 kits of paragone by Renewed Life products. I called twice yesterday with no help.
I also chatted with a lady no help. My name on card was *****Here is the tracking number for the order. *****... My home was broken into, checkbooks stolen.
Someone there sent me an email saying that I could expect refund to be in the old account at least by yesterday. I did not receive my 68 dollars and odd change. The bank manager yelled at me because closed accounts are closed for a reason, they're not to used again. My phone had to go to Bark mobile, it was hacked so I couldn't get the order number.
I truly hope that someone there will care enough to look up the tracking number. I have been very patience but this is ridiculous. I did nothing but order a good product from you and I lost all the way around. Now, from what Bark says the hackers took over my Google account.
I don't know why there's no cards or money they can get. I detest people who do nothing but take from others. If they would put their evil into doing good for others, it would be such a greater world. Please see if you can help fix this issue.
I did receive the product, it made it to customs and that's it. I waited and after more than a month finally get an email to old account that my money would be in old account at least by yesterday,Friday Sept. 23. I placed the order on August 13.
I hope you understand why I am so frustrated with you and the bank. I told your people of the issue regarding closed account, no one cared. I certainly hope that this isn't how you handle all customers. If not, then why you act as if I never mattered?
I'm sorry for this feeling but I don't understand why you act and treat me like this.
If it is how business is conducted, you won't be in business another 25 years. I have never been treated so poorly by any company.
Preferred solution: Full refund
User's recommendation: If your in USA order from states.
Did not receive all of my order
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Raleigh, North CarolinaItem missing from Vitacost order
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Verified Reviewer | Orlando, FloridaCould have been 5 star if they answered their emails
User's recommendation: Call, don't email
It’s very hard to make an order thru your app.. address has been used before but now it doesn’t allow my order to go thru because it thinks my address doesn’t exist.. very upsetting and time consuming
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Verified Reviewer | Waldorf, MarylandI received my order #31857**** 09/10/2022
Preferred solution: product replaced that was damaged in shipping
User's recommendation: Vitacost has been a good company so far. I will see if my problem is solved.
Place order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Silver Spring, MarylandI was made to feel as though I was lying about the Discount Code THEY SENT TO ME
- Some prices are great
- Other prices have increased a ridiculous amount
Preferred solution: 12% off code that works!
User's recommendation: Be careful
Trying to place an order
No their website crashed and And they only had a special for four hours and they would not honor it even after their website crashed
Preferred solution: I am waiting for a callback to place my order and to get the discount
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Verified Reviewer | Floyds Knobs, IndianaDelayed and damaged
User's recommendation: Get a better was to ship the package.
Minimum Purchase Policy
- Good products & prices
- Ridiculous quantity minimums
Preferred solution: Change
User's recommendation: If you like buying in bulk only
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Jose, CaliforniaFraudulent charge or mistake?
Replacement of damaged goods
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Credit for on bottle of Biotta celery root juice.