Contact Vitacost Customer Service
Vitacost Phone Numbers and Emails
Toll-Free Number:
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(800) 793-2601
Customer Service:
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(800) 381-0759
General Info:
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(800) 474-2371Arbitration
Vitacost Emails:
How to Contact Vitacost Customer Service?
Most Popular Number:
| Total calls: 771 | Issues resolved: 56 | Last call: Jun 14, 2025 |
Vitacost Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vitacost Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vitacost is 8007932601. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vitacost may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vitacost Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vitacost is 8007932601. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vitacost may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Vitacost mainly because of product/ service, request for information, shipping and delivery.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Vitacost is customersupport@vitacost.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Vitacost Website:
Vitacost Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Las Vegas Store
840 Pilot Rd.
Las Vegas, NV 89119
Customer Service Hours (EST):
Monday - Friday: 8:00AM-9:00PM
Saturday: 9:30AM-6:00PM
Vitacost Customer Service Reviews
Horrible customer service, 5 orders all 5 damaged. They use Horrible shipping companies like ontrac etc and delivered boxes are destroyed because vitacost poorly packages them etc.
Then customer service sound like they are 7 years old and are less intelligent. Hours on the phone and they never answered many emails I sent. We will never use these disgraces again.
Use The New Mall on eBay, or Amazon, or Walmart etc... for no troubles..
The jar of jam was opened and was all over the wrapper.
The customer service was great.
She took care of the problem and I received a new jar with in 2 days.
I Ben using this company for many years and I am happy with products and services.
I have told my friends to also get their products from Vitacost.
How Good is Vitacost's Customer Service?
Summary of Vitacost Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vitacost?
Shipping and Delivery Question:
- “Package notice says undeliverable due to damage”
- “Missing items in order”
- “Wrong order received”
Product/ Service Question:
- “Order product”
- “Product discounts”
- “Damaged products”
Request for Information Question:
- “Checking status of order”
- “I bought some supplements: no confirmation nor gave chance to write my email”
- “Place order”
Payments and Charges Question:
- “My order is not going through . Maybe you don’t want to give me the discount. And it has not worked for a couple of hours. And I don’t want to report Vitacost.”
- “Overcharging me- not giving the discount stated on the order”
- “No receipt of package”
Return/ Replace Question:
- “Exchange and return items”
- “Change order”
- “Change email”
Account Question:
- “I’ve been told that I’m blocked. Why?”
- “Tried to use my rewards on my order last night”
- “It's not accepting sale code”
Website/ Application Question:
- “Unable to navigate site”
- “Your website”
- “Site won't work”
Activation/ Cancellation Question:
- “Cancel my order”
- “Cancel the order if it will not areive by april 15”
- “Cancel oreder”
Cards Question:
- “Want to know if vitacost accepts my bc bs wellness card”
- “Try to make an order paying by 2 different cards”
- “My vitamin order is long overdue. I will call my credit card today and tell them I never received my order.”
Refund Question:
- “Refund no way send pictures as Im told”
- “Refund”
- “Items was missing and i need a refund”
Employment Question:
- “Employment”
- “To become a vendor”
Staff Question:
- “Customer service”
- “Poor customer service experience”
Other Question:
- “To order vitamins”
- “Wherdd we is my order”
- “Apple cidar vinegar gummies”
Compare Vitacost Customer Service To
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