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Contact Vitacost Customer Service

How to Reach a Person at Vitacost

Verified Contact Information

Toll-Free Number:

  • 1-800-793-2601
Call customer service
Send Message

Customer Service:

  • 1-800-381-0759

General Info:

  • 1-800-474-2371
    Arbitration

Vitacost Emails:

Customer Service
Product Recalls
shop@vitacost.com

Vitacost Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Vitacost Phone Number
1 (800) 793-2601
Average Hold Time
00:00:49
Average Calls duration
5 minutes
Most Popular Vitacost Email Address
customersupport@vitacost.com
Vitacost Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Vitacost Customer Service?

Most Popular Number:

(800) 793-2601
Total calls: 796 Issues resolved: 57 Last call: Mar 2, 2026

When you have questions or require assistance with Vitacost's products and services, reaching out is easy using various Vitacost phone numbers. The toll-free line can be reached at 1-800-793-2601, which customers can use to contact the service team for free. For customer service inquiries, the company offers a specific Vitacost contact number, which is 1-800-381-0759.
Similarly, contact the company's customer service team at 1-800-474-2371 for general information and arbitration-related issues. Vitacost's customer service number is available from 8 AM to 9 PM EST on weekdays and from 9:30 AM to 6 PM EST on Saturdays. Customers can contact the Vitacost customer service team for general information, product details, and account management. Whether you have specific inquiries or need assistance managing your account, the provided contact numbers are at your service.

Navigating support and addressing inquiries is straightforward with the Vitacost website's accessible features. Begin your quest for assistance by exploring the dedicated "Contact Us" section, which is available on the website and offers a range of communication options. Customers can participate in the live chat discussions with customer service during the service hours, from Monday to Friday, 8 AM to 9 PM EST, and weekends from 9:30 AM to 6 PM EST. If you lean towards the convenience of email, the customer service email team assures a response within 48 hours. Opt for the "Contact Us" form on the website and input details for a personalized reply. Whether managing your account, seeking support, or exploring contact avenues like the phone number, the Vitacost website is a comprehensive hub for effective customer service.

Customers can also experience the convenience and efficiency of Vitacost customer service email support for all of their customer service needs and issues. You can drop an email to shop@vitacost.com for personalized assistance with your orders. You can also email customersupport@vitacost.com for general concerns and expert guidance.
Further, if you need to recall information, contact the customer service team through recallinfo@vitacost.com. Embracing email communication offers customers the advantage of tailored and prompt responses to various aspects of their experience. These designated email addresses complement the contact avenues on the Vitacost website, ensuring a comprehensive and efficient customer service experience.

In managing the Vitacost experience, customers can seamlessly leverage the features from the comfort of their Vitacost My Account. Upon visiting the company's official website, they can initiate the process by clicking "Account" in the top right corner. By logging in with their login credentials, users gain access to comprehensive account management tools, create an easy pathway to connect with the customer service team, and enjoy additional perks. Users can access order status and history within My Account, modify orders, and quickly manage payment and shipping options. That's not all. Even if you opt for the guest option, their customer service team ensures a smooth and personalized experience and lets you continue with your order as a guest.

PissedConsumer Club

Contact Information

Vitacost Website:

Vitacost Help Center:

Corporate Office Address:

Vitacost.com, Inc.
4700 Exchange Ct., Ste 200
Boca Raton, Florida 33431
United States

Other Info (opening hours):

Other Location:

Las Vegas Store

840 Pilot Rd.

Las Vegas, NV 89119


Customer Service Hours (EST):

Monday - Friday: 8:00AM-9:00PM

Saturday: 9:30AM-6:00PM

More contact details

Summary of Vitacost Customer Service Calls

1.1K TOTAL
CALLS
04:39 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vitacost?

Shipping and Delivery Question:

  • “I have not received my order”
  • “Missing shipment”
  • “Never received order”

Product/ Service Question:

  • “One of my boxes of cat food was opened and cans were missing.”
  • “I’m putting in an order and applied a discount code. It applied to one or two of the items and not the rest. Just wondering if there was a reason why”
  • “Product info”

Request for Information Question:

  • “How to purchase a gift card”
  • “Question on a supplement”
  • “Checking status of order”

Payments and Charges Question:

  • “My order is not going through . Maybe you don’t want to give me the discount. And it has not worked for a couple of hours. And I don’t want to report Vitacost.”
  • “Overcharging me- not giving the discount stated on the order”
  • “No receipt of package”

Return/ Replace Question:

  • “Exchange and return items”
  • “Change order”
  • “Change email”

Account Question:

  • “Order price isn't right like to verify...”
  • “I’ve been told that I’m blocked. Why?”
  • “Tried to use my rewards on my order last night”

Website/ Application Question:

  • “Unable to navigate site”
  • “Your website”
  • “Site won't work”

Activation/ Cancellation Question:

  • “Cancel account due to fraud”
  • “Order cancellation”
  • “Cancel my order”

Cards Question:

  • “Want to know if vitacost accepts my bc bs wellness card”
  • “Try to make an order paying by 2 different cards”
  • “My vitamin order is long overdue. I will call my credit card today and tell them I never received my order.”

Refund Question:

  • “Refund no way send pictures as Im told”
  • “Refund”
  • “Items was missing and i need a refund”

Employment Question:

  • “Employment”
  • “To become a vendor”

Staff Question:

  • “Customer service”
  • “Poor customer service experience”

Other Question:

  • “Can't complete my order”
  • “Order is misding”
  • “SOL”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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