filters
State:
Show
City:
Show
Product:
Show
I found an item I wanted to buy from a email they sent me promsing Free Shipping. I ordered the item, but decided I wanted two of his item and website would not let me order two! So I sent them an email and asked for help, no telephne number was listed. They didn't get...
Read more
Anonymous
jacktownann

They scammed with an email saying I hadnt finished my order. I was at work busy and I just quickly used one touch paypal to finish my order. when I got off work discovered I h...

#1375021
Reply to reviews
Show

Vitacost - Pissed consumer

I applied for a customer service position on 7/18/18 and I did not get a response I the job was still available.
#1324677
Reply to reviews
My advice, don’t shop at vitacost. I’m in canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. I had to email multiple times (most of which were not returned), and had to call several times. No one called...
Read more
#1209651
Reply to reviews
Show

Vitacost - Returns

Excellent service:)!! Couldn't be happier. No questions asked, just refund. How great is that? Love, love Vitacost!
#1208347
Reply to reviews
I have been ordering from Vitacost for several years. Their shipping is fast, and I am emailed the tracking numbers. I order glass-bottled items, and occasionally one or two is broken. When I contact Vitacost, their customer service responds promptly and the items are...
Read more
4.9
I liked
  • Receiving my product quickly
#1199671
Reply to reviews
I've been ordering from Vitacost since 2013 & yes, there were issues almost every time I ordered, but since 2015 when I moved overseas, they seemed to get their act together. But recently in the last 4 months, suddenly I can't order Burts Bees products & I wasted...
Read more
3.2
I liked
  • Have good discounts
  • Prices are good
I didn't like
  • Management acts like robots
  • No empathy from management
  • Still no call from head office
#1172868
Reply to reviews
Vitacost has a Canadian website but doesn't tell the customer that the prices are in U.S. dollars. When I wrote them about an unexpected forty dollars in exchange on my Visa card they wrote back and said that under frequently asked questions it says all prices are in...
Read more
#1136448
Reply to reviews
I have called VC 6x's with a MAJOR complaint with their shipper, On-Trac. Its obvious that VC hired a CHEAP & INEFFECTIVE Shipper. They continue to leave my pkgs at the door @ AN APT BLDG. STUPID! On-Trac Customer reviews are 1.6 out of 5 ! Why would they even use them...
Read more
2.6
#1119868
Reply to reviews
My first order with Vitacost arrived today. Just before I retrieved the box from my porch, my friend, who recommended me to Vitacost, called to say that her delivery had a roach tin the box. I immediately looked outside, found the box and opened it outside my house....
Read more
2.7
#1062868
Reply to reviews

I have been ordering from vitacost for awhile now---I live in a private home that has no roaches-----I found a lone roach 2 weeks ago and finally killed it after a long chase----I couldn't believe that my package today came with roahes too from vitacost--------I do not...
Read more
1.8
I didn't like
  • Deliveries came with roaches
#1062846
Reply to reviews