Vitacost Reviews

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Most helpful review

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My order

3.5
Vitacost - My order
Vitacost - My order
Vitacost - My order
I placed an order over a month ago I requested a status. I was told it was canceled. I accidentally placed two orders one was canceled one was not. You debited my account for one of the orders I am still waiting to receive it a month later I cant reach a human being to find out the status of my order

User's recommendation: Checks shipping details.

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ID
#2347712 Review #2347712 is a subjective opinion of poster.
Service
Vitacost Customer Care
Loss
$63
Preferred solution
Deliver product or service ordered
New Reviewer

Undelivered order

Usually we receive our shipment quickly Its been 4-5 days soon move we got the notice that it was shipped Just inquiring
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ID
#2874342 Review #2874342 is a subjective opinion of poster.
Location
Los Angeles, California

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Damaged and missing

I ordered 8 pkg of Cafe Carmel Adkins drinks received 7 and of the 7 one pkg was busted open and crushed and couple open and spilled others were fine as they were packed separated in box and the box was Soo crushed and 70 percent open so I'm glad those 6 made it Just asking for please send me 2 more pkg of the Cafe Carmel protein drinks to make a total of 8 like I ordered thank you

User's recommendation: sure will recommend accidents happen ,during shipment and packing sometimes.

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ID
#2842533 Review #2842533 is a subjective opinion of poster.
Location
Cape Coral, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

Inadequate package shipping

4.0
Vitacost - Inadequate package shipping
I ordered 25 bags of konjac noodles that weigh 7.1 oz each. The box the shipment came in had 1 piece of brown packing paper and 3 large thin ziplock bags with 22 bags in them.The bags of noodles were unprotected in this cardboard box and two of the noodles packages leaked. The box had no bubble foam no package peanuts no other shipping material to protect the noodles. Vitacost agreed to refund me the cost of the two noodles but would not guarantee that future orders will be packed better.

User's recommendation: Don't order konjac noodles from them.

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ID
#2827067 Review #2827067 is a subjective opinion of poster.
Loss
$3
Preferred solution
Secure packaging of the product ordered.

Falsified offers

2.1
Vitacost offered 20% off the first order on my new email account. But upon attempting to use the code, it was rejected as "Invalid," and said I was required to sign in, which I did. Still the code was rejected. A 2nd email code came in, but that, too, was ejected as "invalid". In calling CS, I was told by an aggressive, contentious agent that the offer was for "new customers only," which was nowhere stated on either offer. Take your business elsewhereakeT

User's recommendation: Take your business elsewhere. Prices are competitive, and the quality of products, discounts, quality of products, & certainly Customer Service are significantly superior on trusted sites to Vitacost.

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ID
#2812752 Review #2812752 is a subjective opinion of poster.
Location
Springville, Utah

They handled my problem and resolved my issue to my complete satisfaction.

Live on the West Coast and prefer receiving my supplements from Las Vegas warehouse-2 day delivery. 2 days supplements are on the road. Dont what deliveries all the way from Kentucky-7 to 8 days on hot truck on the road. They handled it for me. Pleased with Vitacost Company.

User's recommendation: Call their customer service phone number. They are gracious and will help resolve your issue.

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ID
#2753326 Review #2753326 is a subjective opinion of poster.
Location
Sacramento, California

All has been very satisfactorily taken cCallare of by Vitacost. I am happy.

Their phone in customer service representative was very helpful and went out of her way to solve the problem. She even provided follow up to make sure all had properly been done. Recommend calling in to Vitacost and communicating with a live person over emailing them. All is well. Thank you.

User's recommendation: Call into Vitacost and speak with a live representative.

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ID
#2748977 Review #2748977 is a subjective opinion of poster.
New Reviewer

To inquire about a product

When will I be able to purchase alpha lipoic acid with acetyl l carnitine? It has been out of stock for the last couple of months.
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ID
#2730454 Review #2730454 is a subjective opinion of poster.
Cons
  • Out of the product
Preferred solution
The answer to my question above

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Verified Reviewer New Reviewer

Privacy breach

1.0
Update by user Jul 25, 2021

I receive multiple stereotypical messages from the company (we value your business) with absolutely no address of the problem I demand explanation for : the fact that they hacked my computer to retrieve my private email address and that they are sending hourly junkmails to me without my permission.

Original review posted by user Jul 25, 2021
While I was on their website, I miraculously started getting hourly junkmails from Vitacost to my private email address that I never gave them, and of course never agreed to receive their junkmail to!!! It seems like they retrieved it from my computer while I was on their website !!! all my contact attempts received a stereotypic reply without answering my questionst

User's recommendation: STAY AWAT !! they steal your personal information.

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ID
#2711673 Review #2711673 is a subjective opinion of poster.
Location
Carouge, Geneva
Cons
  • Permission to do it - and whatsmore asked to be removed
  • With their junkmail although i never gave them
  • Breach of my privacy by hacking my compuer
Preferred solution
An explanation as for how they retrieved my private email address from my computer while I was browsing their website, And $100 for every junkmail sent without my permission (there are 23 until now).
New Reviewer

A large vitamin order came with broken glass bottles

Vitacost - A large vitamin order came with broken glass bottles
The company is sending items very poorly packed and a $400 order arrived with glass bottles shattered in the box. My husband unfortunately got a cut in his hand as he opened the box, and they are sending these for us to consume them.

User's recommendation: They used to be very careful in shipping orders but are bad now.

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Helpful 1 Not helpful 0
ID
#2708667 Review #2708667 is a subjective opinion of poster.
Loss
$400
Preferred solution
Let the company propose a solution

Not a good service

1.5
Hello dear, you have a very very bad service, I ordered several vitamins from you on July 1, but still not delivered or refused, after my order the next day they sent me an email from <;;verify@***.com> which they asked me for additional information about my banking details, after which I immediately replied to this letter indicating my payment details and even attached a photo of my bank card with a passport. only a few days later they write to me in response By the name of Anna, that they have not received a reply from me. I'm already tired of waiting, if you can send my orders please, or cancel all orders and return my money I will do order from other stores((( back to my account, please, I'd rather order from othees.
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ID
#2684900 Review #2684900 is a subjective opinion of poster.

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THE BAG OF SNA PEAS WAS CUT OPEN AT THE TOP AND SENT TO ME

4.0
THE PEOPLE AT VITA COST SENT ME A BAG OF SNAP PEAS AND THE TOP OF THE BAG WAS CUT OPEN. THIS SHOULD HAVE BEEN TOSSED OUT.

User's recommendation: YOU NEED TO CHECK OUT ALL THE THINGS THAT ARE SENT TO YOU.

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ID
#2656072 Review #2656072 is a subjective opinion of poster.
Preferred solution
I WOULD LIKE THEM TO REPLACE THE SNAP PEAS.

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Verified Reviewer New Reviewer

Delivery Nightnmare

1.0
FedEx: four days ago "Delivery was made" It was a lie! It arrived today, beat up products, no longer in their original containers. Rat-pack delivery, unethical! "free shipping" with the rat pack! Yikes.

User's recommendation: FedEx: four days ago "Delivery was made" It was a lie! It arrived today, beat up products, no longer in their original containers. Rat-pack delivery, unethical!

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Comment
Helpful 1 Not helpful 0
ID
#2647511 Review #2647511 is a subjective opinion of poster.
Loss
$25
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

No package

1.0
This is Gordon Paul at 405-224 Colony Street Winnipeg, Manitoba. R3C3X9. Over two weeks ago you sent me an email saying my package of Mag 07 had shipped. So, where are the tabs as it is getting on to three weeks?

User's recommendation: look for another supplier of the same product.

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ID
#2625471 Review #2625471 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Satisfaction guarantee scam

1.0
Even if you've purchased several orders totaling over thousands of dollars they will not uphold their satisfaction guarantee and this was the case with me after their products cause health side effects they refuse to honor their satisfaction guarantee and give me a refund

User's recommendation: Don't trust them.

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Comment
Helpful 2 Not helpful 0
ID
#2580457 Review #2580457 is a subjective opinion of poster.
Product
Vitacost Supplement
Pros
  • Price
Cons
  • Bad products
Loss
$387
Preferred solution
Full refund

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Verified Reviewer New Reviewer

What's Happening?

5.0
I have been ordering from this company for 24 years and have not had one problem. I am supper impressed with them, their discounts, and the deliveries. I find when someone complains it is an issue with them not processing their order effectively and orderly.

User's recommendation: Check your process and details!

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Helpful 0 Not helpful 1
ID
#2560810 Review #2560810 is a subjective opinion of poster.
Service
Vitacost Customer Care
Preferred solution
People to stop complaining and fix their problems!!

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