Vitacost Reviews and Complaints
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Customers don't like
- Still no call from head office
- Several times now they have not called me back
- No empathy from management
Customers like
- Receiving my product quickly
- Prices are good
- Have good discounts
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I found an item I wanted to buy from a email they sent me promsing Free Shipping. I ordered the item, but decided I wanted two of his item and website would not let me order two! So I sent them an email and asked for help, no telephne number was listed. They didn't get...
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Vitacost - Pissed consumer
I applied for a customer service position on 7/18/18 and I did not get a response I the job was still available.
My advice, don’t shop at vitacost. I’m in canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. I had to email multiple times (most of which were not returned), and had to call several times. No one called...
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Vitacost - Returns
Excellent service:)!! Couldn't be happier. No questions asked, just refund. How great is that? Love, love Vitacost!
Product
I have been ordering from Vitacost for several years. Their shipping is fast, and I am emailed the tracking numbers. I order glass-bottled items, and occasionally one or two is broken. When I contact Vitacost, their customer service responds promptly and the items are...
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I've been ordering from Vitacost since 2013 & yes, there were issues almost every time I ordered, but since 2015 when I moved overseas, they seemed to get their act together. But recently in the last 4 months, suddenly I can't order Burts Bees products & I wasted...
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I liked
- Have good discounts
- Prices are good
I didn't like
- Management acts like robots
- No empathy from management
- Still no call from head office
Vitacost has a Canadian website but doesn't tell the customer that the prices are in U.S. dollars. When I wrote them about an unexpected forty dollars in exchange on my Visa card they wrote back and said that under frequently asked questions it says all prices are in...
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Product
I have called VC 6x's with a MAJOR complaint with their shipper, On-Trac. Its obvious that VC hired a CHEAP & INEFFECTIVE Shipper. They continue to leave my pkgs at the door @ AN APT BLDG. STUPID! On-Trac Customer reviews are 1.6 out of 5 ! Why would they even use them...
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My first order with Vitacost arrived today. Just before I retrieved the box from my porch, my friend, who recommended me to Vitacost, called to say that her delivery had a roach tin the box. I immediately looked outside, found the box and opened it outside my house....
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I have been ordering from vitacost for awhile now---I live in a private home that has no roaches-----I found a lone roach 2 weeks ago and finally killed it after a long chase----I couldn't believe that my package today came with roahes too from vitacost--------I do not...
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They scammed with an email saying I hadnt finished my order. I was at work busy and I just quickly used one touch paypal to finish my order. when I got off work discovered I h...