Vitacost has a Canadian website but doesn't tell the customer that the prices are in U.S. dollars. When I wrote them about an unexpected forty dollars in exchange on my Visa card they wrote back and said that under frequently asked questions it says all prices are in...Read more
I have called VC 6x's with a MAJOR complaint with their shipper, On-Trac. Its obvious that VC hired a CHEAP & INEFFECTIVE Shipper. They continue to leave my pkgs at the door @ AN APT BLDG. STUPID! On-Trac Customer reviews are 1.6 out of 5 ! Why would they even use them...Read more
My first order with Vitacost arrived today. Just before I retrieved the box from my porch, my friend, who recommended me to Vitacost, called to say that her delivery had a roach tin the box. I immediately looked outside, found the box and opened it outside my house....Read more
Lasership Delivery Service Review
Please discontinue using Laser ship to deliver your products. According to their website my package was loaded on the vehicle at 11:45 & 12:59. To make matters worst it was delivered at 1 pm. I never received my package. I called Vitacoste and the CSR promised to replace my order. She advised that I should get the replacement within 2 days. Not holding my breath. I will stick with whole foods.
Amazing packaging and service!! Probiotics came in insulated packaging with ice packs still cold. Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!
Vitacost Cla-1500 Review
vitacost hasnt replied to my email about h my CLA -1500 supplements have darkened in colour. They are also manufactured 12/14. I still dont know if i should consume them. Help??
Online Order Review
Customer for years. Problem w/online ordering. Robert, Customer Service Mgr. is a joke and should be canned. Insulting and incompetent not to mention a total diva attitude. My money will be spent elsewhere.
I have been ordering from vitacost for awhile now---I live in a private home that has no roaches-----I found a lone roach 2 weeks ago and finally killed it after a long chase----I couldn't believe that my package today came with roahes too from vitacost--------I do not...Read more
I didn't like
- Deliveries came with roaches
Ordered items from Vitacost.com. I have had deliveries to my PO Box arrive by USPS, UPS and FedEx, without a hitch. Literally HUNDREDS of parcels and on time. Even parcel from DHL (Germany), never a problem. The way the BIG 3 inter-operate is excellent. It's when you...Read more
I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't received yet! When I contacted them asking only to contact the courier they said contact us after 60 days! 60 days! Which means that if I will receive...Read more
I didn't like
In the beginning, they promoted themselves as being a discount supplier of beauty/health products and food. I just realized recently when pricing an item between Whole Foods and Vitacost that they are actually MORE expensive than even Whole Foods, or as most people...Read more
I didn't like
- To find out their prices were higher than whole foods
We ordered these (Vitacost Brand) and the L-Theanine had little or no Theanine in it, like a Placebo (8 bottles of garbage) and the Gaba made my wife extremely sick, but did nothing to help with sleep, even taking 2 grams had ZERO effect. They refunded the purchase...Read more
They replaced the expiration date with a MFG. date then send out old products. They have done this to me several times. It is common if you have more than a few times they will sneak in the old product. Then do an email dance in an attempt that you will just give up....Read more
Stumbled on the website trying to find out where exactly is Vitacost's shipping warehouse?! Because I made an order yesterday and the tracking says it will be delivered TODAY, via FREE shipping. No sales tax! w/20% off vitamins sale right now. Better pricing,...Read more
Do you have something to say about Vitacost? What happened? What can we help you with?