Vitacost

I am trying to send my parcel to a FedEx pick up location. When I try to do this, it asks for a Zip Code, but since I live in Canada.

I have to put in a Postal Code - which the system does not accept. I called an agent and they told me to put in a + before the Postal Code, which did not work. They told me to put a 1 before the Postal Code, which did not work. I asked them to take my order by phone and they told me the system was down and they could not take my order.

I called back immediately and got another agent who CONFIRMED THAT THE SYSTEM WAS NOT DOWN. I told him my problem and that he had to take my order by phone and enter in the address of the FedEx pickup location in Canada. He decided it was a better idea to call the tech team to find out what was happening. I told him I did not have a lot of time to be on the phone.

He said it would be quick. I was on hold when he came back asked what the postal code of the FedEx pickup location was and I gave it. I was back on hold. He came back and said they were working on it.

He finally came back again saying that he would have to take my order by phone. I had to say NO, because I had been on the phone for 22 minutes with him and had to leave due to a prior engagement. I told him at the start he had to take my order and I told him I did not have a lot of time. He did not listen to me.

He wasted my time and the first agent lied to me by saying that the system was down when it was not. This is not the first time I have had problems getting a parcel sent out. In the past year I have spent upwards of 4 hours on the phone trying to get my last package sent to a FedEx pickup location in Canada. It took a month before everyone figured out HOW TO send it and finally deliver it to me.

They did not put "Release to Customer" on the mailing label and the package was sent back. I told them to correct their mistake since they had taken my order over the phone. They were able to stop it from going back to the U.S. and bring it back to Canada where it sat in a warehouse for 3 weeks and no one knew where it was.

And here I am again. Why is this so DIFFICULT? Why do your agents not know that that the zip code line does not take Postal Codes? Why am I always put on hold for you to contact the tech department, only for them to try and find out that your system does not take postal codes when shipping to a FedEx pick up location in Canada?

Why do your managers not know this? TRAIN YOUR PEOPLE! I AM SO FRUSTRATED! And the cherry on top is that I am now getting a surcharge on my order.

It is not even over 10 pounds. I called another agent who said the surcharge is for heavy packages. I told them it was not over 25 pounds. They did not know what to do.

My order is still hanging out in the shopping cart. TRAIN YOUR PEOPLE!

Vita cost - what a scam! I was going to order a single small bottle of a supplement from Vita cost which cost 46.99.

Upon placing the order, I saw that shipping on this one small bottle was 49.99!!! This is their reply. When shipping to a PO box and the order total is below $49 (any brands), the shipping rate has increased from $8.99 to $49.99. When shipping to a PO box, and the order total is above $49 (any brands) for corporate brands and with a total shipping weight above 10 lbs., they will be charged a $49.99 shipping rate.

When shipping to a PO box, above $49 (any brands) and with a total shipping weight of 10 lbs. or less, they will be offered free shipping.

Vitacost has continued to go downhill, and this year we discovered almost expired products in our orders, packages arriving damaged, and not receiving items we had purchased. Most recently, we purchased a number of products, and our package was not delivered and was returned to the sender with no explanation.

We learned through research that they had changed their shipping policies but never informed their customers. When we called, we found out that all of their customer service is now overseas, and after three calls where none of the agents could explain what happened or help, we asked for a refund. However, after seven days, when we didn't receive the promised refund and contacted Vitacost again, we learned that they had cancelled the refund without notifying us.

We contacted them for the fifth time when we finally got a supervisor who explained why this all occurred but took no responsibility or acknowledged all the mistakes Vitacost had made. Hopefully, we will see our refund soon, but we no longer trust Vitacost and will not be doing business with them again.

On 12/2/24, I placed an order for several items, including canned goods, on Vitacost.com. The items arrived damaged (dented) due to rough handling during shipping.

I called Vitacost customer service, and they sent replacements for the damaged items, which also arrived damaged (dented)! Something similar happened on a previous order: several glass jars containing food arrived broken. I will be extremely reluctant to order any goods in cans or jars from Vitacost in the future, as it seems the chances are 50/50 that they will arrive undamaged - and requesting replacements is no help when the replacement items also arrive damaged! I cannot be the only customer experiencing this issue.

Surely it would both improve customer satisfaction and improve efficiency to take a few additional minutes to pack items in cans or jars with additional layers of cushioning to improve the odds that they survive the shipping process undamaged.

Then you will have fewer unhappy customers and less need to ship out replacements for items that arrived damaged. I would like to get assurances that you will make changes to your packing processes to ensure that nonperishable food items in cans or glass jars will be shipped with sufficient cushioning to ensure that the containers will not be dented or broken in transit.

I contacted a Vitacist service rep the same day I received an incorrect order. I offered to ship the product back and reorder.

The rep explained that I should donate the product rather than return it. She stated that I should watch my email for a notice of refund in 3-5 business days. The refund was approx $35, which is substantial for me. When my account was not credited, I called again and received an apology.

I was assured the credit request would be resubmitted. I continue to wait.

I am a newer customer and would line to remain a customer. That will not happen if my incorrect order refund is not honored.

I ordered an expensive Andalou Face Lift Cream, which I have used before but never ordered from this company. I paid three times as much from Vitacost as from the discount outlet where I first purchased it.

The cream from Vitacost is old, outdated and desiccated. I tried to contact the company for a refund and they don't show my order in their system, even though I logged in. How convenient for them. I tried to chat with a company representative with no response on chat.

I give up. Buyers, beware. This company has no refund policy, it is just a scam. I won't be ordering from them again.

This is the first time I encountered a problem with an order, but it will be the last. I don't have time to deal with this nonsense.

For $30, I expect the face cream to be fresh, full, and ready to spread. It's an expensive lesson.

I placed an order for several items, including canned goods, on Vitacost.com. The items arrived damaged (dented) due to rough handling during shipping.

I called Vitacost customer service, and they sent replacements for the damaged items, which also arrived damaged (dented)!

Something similar happened on a previous order: several glass jars containing food arrived broken. I will be extremely reluctant to order any goods in cans or jars from Vitacost in the future, as it seems the chances are 50/50 at best that they will arrive undamaged - and requesting replacements is no help when the replacement items also arrive damaged!