I have been ordering from Vitacost for about three years. I placed an order around Christmas of 2010 and there was a rash of burglaries in my neigborhood.
My package was taken from my porch before I recieved it. Vitacost initially told me I needed a police report for replacement. I provided them with this information and waited. Then I notified to ask them about the status of my replacement and was told I would need to do a charge back and place a new order.
I was so pissed that I started ordering from another company. However, Vitacost has better prices. I wrote them a letter telling them how displeased I was with their service and got no response. I recently tried to place an order with them and noticed that after 12 days it had not shipped.
I contacted customer service and was told I was no longer authorized to make a purchase because of a charge back. They told me to do the charge back!
Freaking idiots. Don't order from these people, they are clueless, dishonest and don't give a *** about customer service.