I ordered risotto rice and cookies to be sent to Japan. Nowhere on their site does it state this rice can't be shipped to Japan.
My package gets shipped then UPS in Nevada stops it with an export exemption and returns it to them. Vitacost won't refund my shipping cost and then charges me some percentage for returned products. It never left the US and the shipper seems to know more about export law then this company and still no changes to their site so new international customers get ripped off some more.
Never use the Vitacost site. Use iHerb.com to Japan or Asia it is only $4 shipping for up to 30 lbs and they have export restrictions on items before you order so none of this BS occurs.
Reason of review: they refused a full refund.
Monetary Loss: $50.
Preferred solution: Full refund.