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I have placed many orders with Vitacost; as their prices are reasonable! Vitacost's free standard shipping takes up to 10 days plus their is no lost/damaged coverage.

I placed an order on 12/21/11 and I tried to cancel the order; but when I called CS I was told that it could not be canceled; even though the order had not been picked up by UPS. I was told that I would have to refuse the shipment or pay to return it The order arrived on 12/30/11 and I refused it. I called Vitacost on 1/4/12 requesting a refund and I was told when the order was received that a refund would be processed in 2-4 weeks. I called/emailed Vitacost several times and requested a supervisor.

The supervisor who responded would not issue my refund and just repeated what CS had told me. I told the supervisor in my email response that he was leaving me no other option, but to dispute the charges; as I couldn't afford to be out the $103.73 for the order; as I am on a limited income and as of this date I have not received a response.

Location: Odessa, Texas

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Guest

Cant believe they tell you what to do then do not honour and then say you should have done something else ugh

I did an order of $269.33 and even checked the restricted items for my country and when didnt receive the order am told because I bought some niacin vitamins with 100 tablets in it it is more than 90 tablets so more than a 90 day supply and only IF and when they get it returned they will give a refund minus 20% This is outrageous and cannot get a refund and cant afford the loss am so annoyed at them

Guest

I did an order of $269.33 and even checked the restricted items for my country and when didnt receive the order am told because I bought some niacin vitamins with 100 tablets in it it is more than 90 tablets so more than a 90 day supply and only IF and when they get it returned they will give a refund minus 20%

This is outrageous and I could have probably got my money back through paypal but had to pay by visa as they do not accept paypal from overseas.

This is so unacceptable and I cannot afford to lose that money and am so upset and do not know what more I can do to get my money back.

They also sell so many buy one get one free so how can they when will be more than 90 supply if that is true

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